Returns & Exchanges

At Merz b. Schwanen, we value the longevity of our garments and want to ensure you are completely satisfied with your purchase. If a piece doesn't fit or meet your expectations, you can return it within 14 days of receipt, provided it remains in its original, unwashed condition with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all authentic labels are intact, and include the completed return form inside the box.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location; please retain your tracking receipt for reference.

• 4.
  Quality Check & Refund

  Once our team inspects the returned goods to ensure they meet our quality standards, a refund will be issued to your original payment method within 10 business days.